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Complaint Handling Process

Bank of Baroda (UK) Limited Complaints Procedure

Point of Contact for Complaints Handling

  • Contact NameArun Aggarwal
  • Address32, City Road, London – EC1Y 2BD, UNITED KINGDOM
  • Phone+44 (0) 20 7457 1510 
  • Fax+44 (0) 20 7448 1556 
  • Emailcustomercare.uksub@bankofbaroda.com

Our commitment to you

At Bank of Baroda (UK) Limited each of our customers is important to us and we believe you have the right to a fair, swift and courteous service at all times. When we receive your complaint, we will deal with it promptly, effectively and in a positive manner.

Bank of Baroda (UK) Limited Complaints Procedure

  • 1) We will acknowledge your complaint promptly.

  • 2) We will investigate your complaint and endeavour to send a final response to you within 8 weeks (15 working days in case of payment related complaints) of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

  • 3) We will endeavour to send a final response to you within 8 weeks (15 working days in case of payment related complaints) of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response. You have the right to complain to the Financial Ombudsman in this case and we will provide you the contact details of the Financial Ombudsman Service.

  • 4) If more than 8 weeks (15 working days in case of payment related complaints) from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:

    Financial Ombudsman Service

    Harbour Exchange Square, Isle of Dogs, London E14 9SR

    Website: www.financial-ombudsman.org.uk

    E-mail- complaint.info@financial-ombudsman.org.uk

    You must refer your complaint to the Financial Ombudsman Service within 6 months of the date on the final response.

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